Refund Policy

At Green Fig, we value our customers and strive to deliver high-quality products and a reliable service experience. As a small business, we are unable to accommodate general change-of-mind returns, but we do take responsibility when we make a mistake.

Eligibility for Refunds

• A refund will only be considered if there is a mistake on our side (e.g., wrong product supplied, incorrect quantity, or a confirmed error in fulfilment).
• The issue must be proven and verified through a support case logged with us via WhatsApp.
• Refunds are not available for change of mind, incorrect product selection, or dissatisfaction with flavour/appearance if the product was correctly supplied.

How to Request a Refund

1. Contact us on WhatsApp at +27 68 928 8562 within 48 hours of receiving your order.
2. Provide your order number, photos (if applicable), and a clear description of the issue.
3. Our team will review the case and confirm if the issue was caused by our error.
4. If approved, a refund will be processed back to your original payment method within 7–10 business days.

Limitations

• Refunds will only be made for the affected product(s) and not for unaffected items in the same order.
• Delivery fees are non-refundable, except where the delivery error was caused by us.
• We reserve the right to reject refund claims that cannot be reasonably verified.

Exchanges

Where possible, instead of a refund, we may offer a replacement or exchange of the correct item at no additional cost.

Contact Us

For refund queries, please reach out on WhatsApp +27 68 928 8562 or email us at support@greenfiggroup.co.za.